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Getting Started in Customer Success: The Customer Success Specialist Role

Customer Success is a rapidly growing field and offers a solid career path for many people who are switching careers, re-entering the workforce, or are recent graduates. And as a relatively nascent field, Customer Success practitioners have come from a variety of backgrounds, creating an industry full of people with a wide range of experience and perspectives. 

Created in partnership with SuccessCoaching the upcoming live roundtable, Diversity in CS: Getting Started in Customer Success, looks to elevate the voices of Customer Success professionals who have only recently joined the field. Three Customer Success pros will share their experiences entering the CS industry, and give advice both to those who are looking to enter themselves and to leaders who are working to bring new practitioners into their organizations. 

Join this live online roundtable discussion on April 29 at 11am PT / 2pm ET, as a panel of Customer Success professionals shines a light on getting started in CS.  

During the live event, the panelists will discuss: 

  • Their paths to their first CS role and what drew them to the field

  • What career progression has looked like and where they see themselves headed

  • Best practices for anyone just starting in Customer Success

  • What leaders can do to support new practitioners 

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February 28

Black Men in Customer Success

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July 27

Diversity in CS: Encouraging Diverse Hiring Practices